Cancellation and Refund Policy

Welcome to BigDaddysGame.com! We strive to provide an exceptional gaming experience for all our users. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By using our services, you agree to the following terms:

1. Cancellation of Accounts

• Account Closure: If you wish to close your account, you may request cancellation by contacting our support team at admin@BigDaddysGame.com. Once your account is closed, you will no longer have access to our games or services, and any remaining balance may be forfeited, subject to applicable laws and regulations.

2. Refunds on Deposits

• Non-Refundable Deposits: Deposits made into your account are generally non-refundable. Once deposited, funds are intended for use in gameplay and cannot be returned or withdrawn, except in specific circumstances as outlined below.
• Exceptional Circumstances: Refunds may be considered in exceptional cases, such as erroneous deposits or technical issues. Requests for refunds must be made within 48 hours of the deposit, and our support team will review the request on a case-by-case basis.

3. Refunds on Wagered Funds

• Game Credits: Funds used to place bets or play games are non-refundable. Once wagers are placed, they are considered final, and no refunds will be issued for lost bets or gaming losses.
• Unused Bonus Funds: Any bonus funds or promotional credits must be used within the specified time limits. Unused or expired bonus funds are not eligible for a refund.

4. Refunds for Technical Issues

• Game Malfunctions: If you experience technical issues or game malfunctions that affect your gameplay, please report the issue to our support team. We will investigate and, if appropriate, provide compensation or credits to your account based on our assessment of the situation.

5. Refund Requests

• Submission: To request a refund, you must contact our support team at admin@BigDaddysGame.com with detailed information about your request, including the reason for the refund and any relevant transaction details.
• Processing Time: Refund requests are reviewed on a case-by-case basis. We aim to process valid requests promptly, but please allow up to 7 business days for resolution.

6. Chargebacks and Disputes

• Chargebacks: If you initiate a chargeback with your payment provider, it may result in the suspension or closure of your account. We reserve the right to take appropriate action to recover any funds or address disputes resulting from chargebacks.

7. Changes to This Policy

We may update this Cancellation and Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our cancellation and refund procedures.

8. Contact Us

If you have any questions or concerns about this policy or need assistance with a cancellation or refund request, please contact us at:

Email: admin@BigDaddysGame.com

Thank you for choosing BigDaddysGame.com. We appreciate your understanding and cooperation.